Career Specialisation
Customer & CRM Operations
A CRM is an information system with customers inside it. You learn its data model, then handle real enquiries, leads and tickets inside a working South African business.
Who This Is For
Is this programme for you?
Learners who have completed the Foundation and want customer-facing operations, sales support or service desk roles.
You work inside a simulated South African business, handling the same tasks a new employee would in their first ninety days. Knowledge is taught because the task in front of you needs it, not as a subject to memorise.
The Digital Operations Professional Foundation is the compulsory first block and comes before any specialisation.
What Will Set You Apart
What you walk away with.
Work confidently inside a live CRM: contacts, companies, deals and tickets
Capture, qualify and progress enquiries without losing them
Handle customer complaints and escalate the ones that need a human decision
Keep customer data accurate, deduplicated and lawfully processed
Report on pipeline and service performance to a manager
Module Breakdown
How the 90 days run.
Naleli Task-Based Learning: structured like a real first three months at work, with guidance reducing as your capability grows.
Learn the Role
Orientation and guided tasks, with high support.
Do the Work
Real workplace missions with reduced guidance.
Operate Independently
Complex tasks, exceptions and escalations on your own.
Capstone & Portfolio
Final simulation and portfolio submission.
Where It Leads
Roles this programme prepares you for.
Customer Service Administrator
CRM Administrator
Sales Support Administrator
Client Liaison Assistant
Your Facilitators
Taught by people who do the work.
Our facilitation team supports every programme, on campus in Katlehong and online through KCS Campus.
NIBS Professional Certificate
Complete this block and you receive a NIBS Professional Certificate for the programme, plus the portfolio of real work you produced along the way.
Assessment is competency-based. Not Yet Competent is a step, not a verdict, and you revise and resubmit.
Register your interest
R500 once-off registration, then R950 per month. We will be in touch on WhatsApp.